GO Desk: Resources for Alumni Volunteers

Do you have a question about your alumni record, contact information, NetID and password, transcript request, the Alumni Directory, or other record-related issues? If so, please contact the Alumni Records department at alumnirecords@georgetown.edu or 202-687-1994.

Welcome to the GO Desk! This service was created to meet all of your alumni volunteer web application training and troubleshooting needs. On this page you will find everything you need to gain access and keep the momentum rolling.

Office Hours: Thursday, 11 a.m. – 12 p.m. (ET)
Email: theGOdesk@georgetown.edu


How to Get Access:
  • Complete the access request form. (To get a head start, you can review the applicable materials below before submitting your access request.)
  • Staff from the GO Desk team will email you within two full business days with links to the training materials you need to review, and we’ll cc your staff liaison.
  • Reply by email to the GO Desk once you’ve reviewed the training materials, and ask any questions you may have.
  • The GO Desk will set up your access and send your login credentials.
  • If you requested Email Marketing access, we’ll provide instructions for sending a test email for the Go Desk to review before you start sending emails to your club/class.
E-mail Marketing (“Marketing Cloud”) create and send club/class emails

If you are a new user, watch the recorded training video to be trained in “Content Builder.”

Need a refresher? If you are an existing user trained in “Classic Content,” review our Quick Start Guide.

Not sure which is right for you? Email the theGOdesk@georgetown.edu.


Event Registration (“iModules”) create and manage club/class event registration forms
Event Calendar (“LiveWhale”) add club/class events to the alumni calendar and your club/class page
Website Content Management (“Drupal”) edit your club/class page on alumni.georgetown.edu
Club Membership Reporting (“iModules”) download membership reports (applicable clubs, only)
Extra Help one-on-one assistance with staff

Join us during this week's Office Hours

Please contact us if you have any questions!